Shipping Policy
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Thank you for shopping with **Sweet Water**! We’re committed to getting your order to you as quickly and smoothly as possible. Please read our Shipping Policy below for details on how we handle shipping and delivery.
1. Order Processing Time
- Orders are typically processed within **2–4 business days** after your purchase is confirmed.
- Processing times may vary depending on the product and whether it is shipped directly by us or by one of our **trusted fulfillment partners**.
2. Shipping Methods & Estimated Delivery
We currently offer standard shipping across the U.S. through trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times:
- **Standard Shipping:** 5–10 business days
- **Partner-Fulfilled Items:** 7–14 business days
- **Custom-made or Pre-order items:** May take longer and will be clearly marked on the product page
Please note: Delivery times are estimates and may vary depending on your location, seasonal demand, or carrier delays.
3. Shipping Costs
Shipping charges are calculated at checkout based on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions, which will be announced on the website or via email.
4. Split Shipments
Because some items are fulfilled by **trusted partners** and others are shipped directly by Sweet Water, your order may arrive in **multiple packages**. Each shipment will include tracking information.
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
6. Incorrect or Delayed Deliveries
Sweet Water is not responsible for delays due to:
- Carrier errors
- Weather conditions
- Incorrect or incomplete shipping addresses provided by the customer
Please double-check your address at checkout. If you notice an error, contact us immediately at support@sweetwaterofficial.com
7. International Shipping
We currently ship within the United States only. For international orders, please contact us at support@sweetwaterofficial.com to inquire about availability.
8. Questions?
For questions about your order or shipping status, contact us at:
Sweet Water
Email: support@sweetwaterofficial.com
Website: sweetwaterofficial.com